joa 9's Privacy Policy

This Privacy Policy ("Policy") sets out the rules governing the processing of personal information between the authority operating the joa 9 platform ("we", "us") and any person who uses joa 9's website, mobile application, or any other service ("you", "user").

"Personal information" means any information that can directly or indirectly identify a living individual — such as name, mobile number, email address, financial transaction details, and device technical identifiers.

This policy applies to all joa 9 products and services. For a full understanding of the terms governing use of our services, please also read our Terms and Conditions page, which explains account management and service limits in detail.

joa 9 collects user information in the following ways:

2.1 During Registration and Account Creation

• Full name
• Date of birth (for age verification — to confirm 21+)
• Mobile number
• Email address
• Username and password chosen by the user

2.2 During Identity Verification

• Copy of National ID (NID) or passport
• Face verification via selfie or photo
• Proof of address (if required)

2.3 During Financial Transactions

When making deposits or withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant mobile account number or bank details are collected. This information is used solely to complete transactions and prevent fraud.

2.4 Automatically During Platform Use

• IP address and geographic location (country level)
• Device type, operating system, and browser information
• Session duration and browsing activity (clicks, page visits)
• Gaming activity history

joa 9 uses collected information only for the following purposes:

• To create and manage accounts
• To process deposit and withdrawal requests
• To distribute bonuses and rewards
• To provide customer support — via 24/7 live chat and email
• To detect and prevent fraud, money laundering, and illegal activity
• To verify age and enforce the 21+ requirement
• To implement responsible gaming policy
• To improve platform performance and security
• To meet legal or regulatory obligations

joa 9 never sells or rents your information to third parties for marketing purposes.

The joa 9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your identity on future visits.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Store your language preference and interface settings.
• Analytics Cookies: Help us understand platform usage patterns so we can improve the service.

You can disable cookies from your browser settings, but this may limit some platform functionality.

joa 9 generally does not disclose your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and bank partners — only to complete transactions.
• Technology Service Providers: Companies engaged for hosting, cybersecurity, and analytics services — who are bound by confidentiality agreements with us.
• Legal Obligations: When required by a court order, lawful direction from a government authority, or criminal investigation.
• Fraud Prevention: With recognised anti-fraud organisations in the gaming industry, where only the minimum necessary information is shared.

joa 9 has put in place industry-standard technical and operational measures to protect your information:

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• Stored data is held in encrypted databases protected by active firewalls to prevent unauthorised access.
• Access to sensitive data is restricted to designated staff only.
• Regular security audits and vulnerability assessments are conducted.
• Strong hashing algorithms are used to store passwords.
• OTP-based Two-Factor Verification is available.

However, no method of transmitting or storing data over the internet is 100% secure. You are responsible for keeping your account password and login details confidential.

joa 9 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: Information is retained for as long as the account remains open.
• Closed accounts: After an account is closed, financial and identity-related information is retained for a specified period in accordance with applicable law.
• Transaction records: May be retained for an extended period for financial audit purposes.
• Technical logs: Kept for a limited period and deleted on a regular basis.

As a joa 9 user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information joa 9 holds about you and ask for a copy of it.

8.2 Right to Correction

If the information held about you is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Withdrawal of Consent

Where information is processed on the basis of consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

8.5 Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant regulatory authority.

To exercise any of these rights, please contact our customer support team.

joa 9 strictly follows a 21+ age policy. This platform is not intended for anyone under the age of twenty-one.

All users are required to verify their age at registration. If any user attempts to bypass the age requirement by providing false information, their account will be closed immediately and any related transactions will be considered void.

We never knowingly collect information from anyone under the age of 21. If such information reaches us, it is deleted immediately. For more information on responsible online gaming, please read our Responsible Gaming page.

joa 9 reserves the right to change this Privacy Policy at any time. If there are any significant changes to the policy, we will notify you by registered email or through a platform notification.

The date of each change will be noted at the top of this page as "Last Updated". Continued use of the platform after a change is made will be considered acceptance of the updated policy.

If you have any questions about policy changes or want to know about a clause in a previous version, please contact our customer support. To learn more about us, visit our About Us page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the joa 9 support team: